BRAND NEW FACTORY SEALED & RETAIL BOXED WITH THE FULL HPE WARRANTY!!!
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
- Brand: HPE
- SKU: H93B0E
- Product Supported: Servers
- Packaged Quantity: 1
- ENERGY STAR Certified: No
- Coverage Period: 3 years
- Service Availability: 9 hours a day / 5 days a week
- Service Location: On-site
- Service Response Time: Next business day
- Service Sub Type: Parts and labor
- Limited Warranty: Extended service agreement
- System: Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, New releases update - 3 years, Product info support - knowledge base access - 3 years, Product info support - web support - 3 years, Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - remote diagnosis - 3 years, Technical support - visual remote guidance - 3 years